No Fix, No Fee - Future PC Guarantee to Solve Computer Problems
Future PC undertakes to provide a viable solution to the computer problems of any client - or will not charge the customer. However the client must allow Future PC personnel appropriate time to diagnose the problem and identify a viable solution.
Future PC cannot be obligated to provide a viable solution if:the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
If the client desires an alternative solution to that offered by Future PC, then Future PC cannot guarantee to provide such alternative solution within the terms of this guarantee.
Four Hour Maximum Charge
The four hour maximum charge limit applies only to repairs to a single workstation PC. It does not apply to work on servers, networks, installations or work previously quoted for. The maximum charge applies only to labour for a single case and does not include the provision of hardware or software.
Future PC Service Guarantee
Future PC guarantees you will not pay twice for the exact same work. If we return to your site to repeat work already performed, there will be no charge for the additional work.
Future PC Satisfaction Guarantee
If for any reason, other than price, you are not satisfied with our work once it is completed, we offer two options:
- Fix the problem at no additional cost
- Refund service fees paid
Emergency Response
Future PC guarantees emergency on-site response time will be within 2 hours (plus travel time) when requested. If we miss the 2 hour on-site response time, you only have to pay the regular response rate.
