What Is RescueNet Remote Support?
With our revolutionary new RescueNet remote support technology we can deliver home users and small businesses cost effective computer repairs via the Internet - covering all of New Zealand.
All you have to do is call us and run the software on your PC. We will then be able to look at, and fix, your computer directly from our offices, as if we were in front of your PC. Most computer issues can be solved with this technology. All you need is an active Internet connection. RescueNet can be used on PCs, networks or servers, even through a firewall. RescueNet is guaranteed to be completely secure. It will only connect to Future PC, through 128bit encryption and we can only access your PC when you initiate the connection. Call us to confirm the problem can be solved online and we could be fixing your software faults online within minutes.
Why RescueNet?
This technology can offer many significant benefits to you, including:
- No travel costs or callout fees. Cheaper repairs!
- Quicker response than would otherwise be possible.
- No need for physical access to your site.
- Ideal for online training and 'how do I' questions.
We recognise that remote support could save money for many people, so if you do know anybody who has computer issues or could benefit from this, feel free to forward this page. Just click on the envelope icon in the top right corner of this page.
Call us on 0800 HELP MY PC right now for a free demonstration of this amazing technology.
Getting Started With RescueNet Remote Access Support
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No Fix, No Fee - Future PC Guarantee to Solve Computer Problems
Future PC undertakes to provide a viable solution to the computer problems of any client - or will not charge the customer. However the client must allow Future PC personnel appropriate time to diagnose the problem and identify a viable solution.
Future PC cannot be obligated to provide a viable solution if:the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
If the client desires an alternative solution to that offered by Future PC, then Future PC cannot guarantee to provide such alternative solution within the terms of this guarantee.
Four Hour Maximum Charge
The four hour maximum charge limit applies only to repairs to a single workstation PC. It does not apply to work on servers, networks, installations or work previously quoted for. The maximum charge applies only to labour for a single case and does not include the provision of hardware or software.
Future PC Service Guarantee
Future PC guarantees you will not pay twice for the exact same work. If we return to your site to repeat work already performed, there will be no charge for the additional work.
Future PC Satisfaction Guarantee
If for any reason, other than price, you are not satisfied with our work once it is completed, we offer two options:
- Fix the problem at no additional cost
- Refund service fees paid
Emergency Response
Future PC guarantees emergency on-site response time will be within 2 hours (plus travel time) when requested. If we miss the 2 hour on-site response time, you only have to pay the regular response rate.
Contact Us
0800 HELP MY PC
(0800 435 769)
The service is great whether it be over the phone/Visit/on line repair - I have experienced all options with Future PC.
Mike Roche, Anthross Ltd
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